Travel Notice Regarding Coronavirus

After the recent government announcement, we are happy to announce we are fully open from the 17th May.

The plan laid out by the government permits campsites and holiday lets to open with full capacity and shared facilities.

We are offering guests some flexibility by allowing them to reschedule their trip for free if we cannot fulfil the booking due to a government lockdown covering the Herefordshire region. To be clear: if you are unable to attend your booking because you have covid or are isolating due to track and trace then the normal cancellation policy will apply.

How We Are Making Your Visit As Safe As Possible

In these uncertain times, our main focus is to ensure the safety and well being of our guests and staff as we would love to keep bringing people to nature. We believe that glamping offers a great solution for the people of Britain to get to the outdoors for their holiday this year. Which is why we’re committed to creating the safest glamping experience we can.

We have been certified by the Tourists Organisations of Great Britain and Northern Ireland with the “We’re Good To Go” certificate. This is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

Here are the measures we are taking to make sure you have a safe stay.

Cancellations or concerns under COVID-19 scenario?

You can contact our team at glamping@whitehouseonwye.co.uk

Our Commitment to Cleanliness:

While cleanliness and hygiene have always been very important to us, we have taken additional measures as recommended by global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous.

Tipis

Extra disinfection of top 10 high touch areas in tipis, such as lights, plugs etc. Reduced paper amenities like welcome packs. We will now email guest our welcome packs instead. All tipis have private entry to the great outdoors. They are well distanced so you won’t need to come into contact with other guests. No connected ductwork means you are breathing your own, unaltered, fresh air. Washing bed sheets, cushions and blankets to a higher temperature than usual

Guests

We maintain a zero-tolerance sick policy for our employees and guests. If you have any symptoms, we ask you to contact us and cancel/re-schedule your stay. #Stayathomewhensick Social Distancing: Especially, saying 2m / 6ft away from others when you go into a shared space. We will provide with signs at doors for communal areas as kitchen and bathrooms and we ask guests to wait until the space is empty to enter it. Frequently washing hands or use hand sanitiser. We will provide with disinfecting wipes in common areas, plus plenty of soap in all areas. We will ask all guests to confirm that they are in good health, have no symptoms and have not been in contact with anyone with Covid-19 through a pre-checking questionnaire.

Staff

We have implemented staff training and briefings as well as providing our staff with personal protective equipment.Contactless check-in and check-out. This is a normal procedure at White House Glamping and we will keep it now more than ever

Common Areas

Increased cleaning frequency of public areas as kitchen and bathrooms. Disinfecting wipes and gel is available in common areas.Marked areas to ensure social distancing is respected. Personal belongings are not allowed in common areas.

For the most updated information on COVID-19, please refer to the government guidelines. From White House Glamping, we are confident the situation will change soon and we will be able to enjoy the countryside, so let’s keep positive, keep safe and look forward to our holiday in the future!

Love and tipis,

WHG